Shipping & Returns

SHIPPING

Shipping is complimentary for all orders. Please, allow 1-2 weeks for orders to be received from the date your order is submitted. 

For those within a 60 mile radius of our business located in Rockford, Illinois you will see an option for local delivery to your home. Local delivery will be hand delivered to your front door at a date and time that is convenient for you. We will be in touch with you within 24-48 hours from your order being submitted to coordinate your date and time of delivery that works for both parties. 

If you live in or in-between Chicago, Illinois / Milwaukee, Wisconsin / Madison, Wisconsin which are outside of our 60 mile local delivery radius please email rhineartstudio@gmail.com directly after submitting your order as we can coordinate local delivery for you on a case by case basis. Please, note that due to distance our available dates and times may vary. 

Currently, Rhine Art Studio only ships within the continental United States.

If international customers are interested in product please contact rhineartstudio@gmail.com to coordinate your order and shipping. Please, note additional shipping costs will be applicable for international shipments. 

 

RETURNS

All sales are final. If you receive an order that is damaged please email photos of your shipping label & the damage to rhineartstudio@gmail.com for review. A replacement will be sent to you at no additional cost if deemed damaged.

Normal wear and color variations on wood framing, matting and vintage pieces is normal and will not be applicable unless photos shows extensive damage due to shipping.